Program & Provider Business Specialist (HYBRID)

Program & Provider Business Specialist (HYBRID)
 

About the job

Our people have different ways of working and lifestyles. We’re committed to a mix of working in the office, in the field and from home. You have some flexibility in terms of where and how work gets done to help you balance your personal life and career goals.

About The Workplace Safety And Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca .

At The WSIB, You’ll Have The Opportunity To
 

• explore many career paths and follow your passion
• continuously learn and grow professionally
• be recognized for the great work you do
• participate in programs that support your health and wellbeing
   

You’ll also receive a competitive salary and may be eligible to participate in our health and dental plan.

Salary Grade: 213 From: $94,583.02

This is a temporary opportunity for up to 12 months

Job Summary

Provide specialized information, metrics, analysis and reporting to internal clients (such as Managers, Directors and VPs) across the Board and external stakeholders (such vendors and providers) to inform the performance of vendors related to services levels and KPIs and effectiveness related to the Operations and Health Vendor Management portfolio to evaluate effectiveness of services.

Responsible for the creation, maintenance, and tracking of key performance indicators (KPIs) in the vendor management portfolio including contract and vendor performance assessments, spend, savings, timelines and outcomes. Integrate key experience in forecasting and risk, financial impact and analysis to inform contract development and program management.

Major Duties & Responsibilities
 

• Provide specialized information, metrics, analysis, and reporting on vendor management including key performance indicators (KPIs), savings, outcomes and effectiveness across vendors in operations. Ensure proper data collection systems exist to provide the organization with transparent and accurate reporting.
• Design, develop and enhance reporting systems used for data collection, analysis and provider/vendor audits including development and use of tracking systems from payment system, as well as external data sources, such as vendor reporting. This involves investigating and developing information technology tools to capture large-scale data from multiple sources/systems, creating new databases, writing computer programs to extract and manipulate data from existing databases or data warehouses; accessing and compiling collected data into appropriate format for analysis, evaluation, reporting and projection modeling, using various tools and applications/programs in order to conduct business and statistical analysis.
• Act as a project assignment leader, or conduct research and other project assignments independently, or as part of a team. Develop specialized data capturing, analysis and reporting tools and, aligning with corporate reporting, analyze health care/operations services utilization and spend data, service code mapping, invoices and vendor report information for procurement and vendor management decision making. Lead engagement with internal stakeholders (e.g. ITC, Corporate Privacy and Security) when tools extend to external stakeholders.
• Analyze, evaluate and generate data and projections specific to WSIB spend and to assist in the evaluation and risk management associated with program delivery and related financial data and decision-making. This includes analysis and monitoring of statistics produced, scenario based forecasting and financial impact analyses, trend analyses, identification of best practices and establishing performance measurements for the benchmarking of vendors and provider services and program performance. Design, prepare and present reports on findings and collaboration with the program and contract team to provide recommendations on the most appropriate approach or best practices to improve services.
• Ensure data and analysis are methodologically sound and meet commonly accepted standards in the statistics gathering/analysis field. This includes assessing different methodologies and determining the most appropriate analytical or statistical method or technique to be used; use inferential statistical methods or other types of analysis on the data collected and to define client requirements for report generation.
• Lead the development of solutions for changes and improvements. Provide advice and consultation to internal clients and stakeholders on the most appropriate methodologies and projections on data and resulting reporting items and recommendations.
• Maintain currency of knowledge of business rules, provider programs and products, Board strategies, initiatives, programs as well as research techniques by attending both internal and external training programs such as may be required for the job function.
• Perform other related duties as assigned or required.
   

Job Requirements

Education
 

• University completion at undergraduate level with a specialty focus in mathematics, statistics, computer science, data science, commerce, business administration, business management, business analytics, or social science.
   

Experience
 

• Five years prior experience in billing rules, databases, programming, or business intelligence tools.
   

Our commitment to equity, diversity and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

The WSIB is committed to being accessible and inclusive, and following barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.

Disclosing conflicts of interest

As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at talentacquisitioncentre@wsib.on.ca .

Privacy information

We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office at privacy_office@wsib.on.ca . The Privacy Office cannot provide information about the status of your application.

As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.

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