Senior Program Analyst (hybrid)

About the Workplace Safety and Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At the WSIB, you’ll have the opportunity to:

• explore many career paths and follow your passion
• continuously learn and grow professionally
• be recognized for the great work you do
• participate in programs that support your health and wellbeing

You’ll also receive a competitive salary, along with a comprehensive benefit package and defined benefit pension plan. 

We are establishing our new head office in London and looking to grow our team in this region! Candidates located in this region will be given preference.

Our people have different ways of working and lifestyles. We’re committed to a mix of working in the office, in the field and from home. You have some flexibility in terms of where and how work gets done to help you balance your personal life and career goals.

Salary Grade:  N08        From:  $97,186.00  

Job Summary:

Conduct data analytics and program evaluation for WSIB business areas, which includes, but is not limited to: development and refreshing of divisional program logic models and measurement frameworks; quantitative and qualitative data gathering, analysis, and synthesis; report writing; and providing expertise and advice to the WSIB business areas, including senior management, to assist with decision making related to the programs, initiatives, and changes within WSIB.

Major Responsibilities:

1) Plan, design, and guide the execution of divisional evaluation projects in the WSIB business areas to assess accordance with policy guidelines, legislation, contracts, and service delivery performance standards, and provide and communicate evaluation findings to WSIB management, including senior management:

• Assist in the development of program evaluation research design by reviewing relevant program evaluation and methodological literature, consulting with the business, and consulting with other internal/external experts;
• Gain an understanding of evaluation research questions for the divisions in WSIB business areas, such as desired program impacts, program effectiveness, unanticipated program impacts, and drivers of performance, by consulting with staff and management;
• Develop divisional program evaluation plans and research questions that direct the design and implementation of evaluation projects;
• Facilitate workshops to create divisional program logic models, and develop associated performance measurement frameworks in collaboration/consultation with the other Analysts and management in each division (this work can involve confidential information and knowledge related to Cluster structure and process);
• Use qualitative and quantitative methodologies to collect, analyze, and synthesize data:
  • Specify data requirements (e.g., use of surveys, qualitative interviews, case studies, quantitative measures, and external data) and assess their availability, completeness, reliability, and validity, including determining appropriate sample sizes and sampling techniques;
  • Recommend to divisional management the most appropriate sampling approach based on business needs, resource constraints, and deadlines;
  • Develop and test program evaluation instruments (e.g., surveys and interview guides) prior to use to ensure their completeness, reliability, and validity;
  • Gather data from various sources (e.g., surveys, qualitative interviews, focus groups, and quantitative databases), and analyze data in combination/parallel to develop an understanding of trends, impacts, emerging issues, and overall program performance;
• Summarize evaluation findings, prepare reports, and make recommendations/presentations to WSIB business areas management, including senior management, to provide insight into successes and areas for improvement within the Cluster. This information can be confidential in nature;

Liaise with the other analysts and planners to feed continuous improvement/refreshing of logic models and measurement frameworks.

2) Conduct value-added data analyses to aid with risk mitigation, quality management, and continuous improvement within WSIB business areas:

• Be the customer facing role for data requests for the division in WSIB business areas that you support. This involves clarifying requests, triaging requests, and taking the lead in ensuring requests are accurately carried out;
• Triage data requests for the division in WSIB business areas that you support. Lead requests carried out by the Advanced Analytics Branch, which involves clarifying, scoping, and delivering final products. Facilitate requests completed by the business or requests that move to CBIA.
• Work with senior management and CBIA to define process and outcome targets and measures;
• Build queries and/or write programs to extract and compile data;
• Prepare divisional performance reports;
• Liaise with Senior Planners (WSIB business areas) and Workforce Management to identify issues and gaps that may impact business outcomes

Communicate results and recommendations to WSIB business areas management, including senior management (this information can be confidential in nature).

3) Participate in annual business planning by making recommendations on what program evaluation needs to be conducted.

Job Requirements:

1) Education requirements:

Minimum Level Required

• Undergraduate university degree in program evaluation, statistics, social sciences, health sciences, or business.
• Advanced knowledge of research methods, tools, and approaches for data and information collection and analysis, both qualitative and quantitative.

Preferred Level

• Graduate university degree in program evaluation, statistics, social sciences, health sciences, or business.
• Advanced knowledge of research methods, tools, and approaches for data and information collection and analysis, both qualitative and quantitative with knowledge of Office 365 (specifically, SharePoint and the Power Platform).

2) Experience:

Minimum Level Required

• Over five years in analytics environment including two years’ experience conducting evaluation work in a large organizational setting OR 3 years’ experience at the WSIB conducting qualitative and quantitative analyses, demonstrating proficiency in WSIB business areas business processes/practices, and providing advice/expertise to senior management.

Preferred Level

• Three years’ experience conducting evaluation work in a large organizational setting OR 5 years’ experience at the WSIB conducting qualitative and quantitative analyses, demonstrating proficiency in WSIB business areas business processes/practices, and providing advice/expertise to senior management.

Our commitment to equity, diversity and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

We value and celebrate diversity and are committed to creating inclusive experiences for both our employees and prospective employees. We invite all interested individuals to apply. If you require accommodations in order to apply to this position please contact talentacquisitioncentre@wsib.on.ca.  If you are invited to participate in the interview or assessment process, you can advise our Recruiter of your accommodation needs at that time.  

Please visit our EDI Vision to learn more about what actions WSIB are taking to advance our commitment to equity, diversity and inclusion and to support all employees participating and contributing to their full potential

Disclosing conflicts of interest

As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at talentacquisitioncentre@wsib.on.ca.

Privacy information

We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office at privacy_office@wsib.on.ca. The Privacy Office cannot provide information about the status of your application.

As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.

To apply for this position, please submit your application by the closing date.