| Position Type: | Full-time |
| Location: | London, ON |
| Date Posted: | Jul 03, 2024 |
Job Description
IT Support Technician
Job Details
Description
Who We Are
As a family-based company for over 100 years, we are committed to creating and maintaining successful teams. We recognize the invaluable contributions of our team members and prioritize their development, health, and well-being. For generations, we’ve been in the business of building communities for people to live, work and play.
Join our dynamic team as a full-time IT Support Technician and provide technical assistance and support to our employees and third-party clients.
Experience what it means to be part of our family and build a career you’re proud of.
About the Role
- Provide timely and effective technical support to end-users through phone, email, chat, or in-person interactions.
- Troubleshoot hardware, software, and network issues promptly to identify and resolve problems efficiently.
- Install, configure, and maintain computer systems, peripherals, and software applications to ensure optimal functionality.
- Manage user accounts, permissions, and access rights with precision and attention to detail.
- Conduct routine maintenance tasks, including updates, and antivirus scans to uphold network integrity and security.
- Collaborate closely with IT team members to implement and support IT infrastructure projects.
- Document support procedures, system configurations, and troubleshooting steps accurately for reference and knowledge sharing.
- Assist with IT asset management, including inventory tracking and procurement.
- Prioritize vetting information for incident remediation and escalate as needed for timely resolution.
- Effectively troubleshoot and repair workstations and laptops, communicating clearly with users and documenting solutions.
- Facilitate seamless equipment transitions by removing old hardware and migrating data to new machines according to established protocols.
- Offer user support for mobile devices, adhering to best practices during deployments and consulting relevant documentation for solutions.
Experience
- Proven experience as an IT Support Technician with strong Windows operating systems knowledge.
- Proficiency in Windows, Android, and iOS operating systems, and the Microsoft Office Suite.
- Proficiency in Active Directory and Microsoft Entra.
- Ability to create and maintain technical documentation, manage IT assets, and ensure accurate inventory maintenance.
- Familiarity with computer hardware, peripherals, and networking concepts; skilled in troubleshooting software applications, email systems, and connectivity issues.
- Capability to handle multiple priorities in a fast-paced environment, with strong troubleshooting and analytical skills.
- Excellent communication skills, including active listening, effective questioning, and confident articulation of solutions to end-users.
- Strong customer service focus, demonstrated through high-quality technical support services for internal customers.
- Experience providing Microsoft 365 support and familiarity with Mobile Device Management (MDM) software.
- Experience with MacOS/iOS is an asset.
- Possession of a reliable vehicle and willingness to travel to various company sites.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).
What We Can Offer You
Join Our Team for a Supportive and Enriching Employee Experience!
We believe in creating a workplace where you can thrive and feel valued every day. Here’s what you can look forward to:
- Comprehensive Benefits Packages*: We’ve got you covered with benefits to keep you and your family healthy and happy.
- Growth, Training, and Development Programs: From in-depth training to mentorship with our amazing team and leadership, we’re committed to your professional growth.
- Fun Community Events: Enjoy a lively calendar of monthly events, celebrations, challenges, and unique role-specific perks with our signature "Sif’Ton of Fun."
- Employee Recognition Program: We love to celebrate and reward your contributions!
- Employee Referral Program: Help us grow our team and be rewarded for successful hires.
- Employee Donation Matching Program: We support your charitable efforts by matching your donations.
- Employee Assistance Program: Everyday support for your personal and professional well-being.
- Inclusive and Accessible Work Environment: Everyone is welcome, and we strive to make our workplace inclusive for all.
Experience a workplace where your growth, well-being, and contributions are truly valued. We can’t wait to welcome you to our team!
Sifton Properties would like to thank all applicants, however only those who qualify for an interview will be contacted.
*For eligible positions
Qualifications
Education
Required
Bachelor's degree or better in Computer Science or related field.
Certificate Program or better in Information Technology or related field.
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