Manager Release and Deployment Management (HYBRID)

About the Workplace Safety and Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At the WSIB, you’ll have the opportunity to:

• explore many career paths and follow your passion
• continuously learn and grow professionally
• be recognized for the great work you do
• participate in programs that support your health and wellbeing

You’ll also receive a competitive salary and may be eligible to participate in our health and dental plan.

We are establishing our new head office in London and looking to grow our team in this region! Candidates located in this region will be given preference.

Our people have different ways of working and lifestyles. We’re committed to a mix of working in the office, in the field and from home. You have some flexibility in terms of where and how work gets done to help you balance your personal life and career goals.

Salary From:  $107,373.00 

This is a temporary opportunity for up to 12 months.

Job Summary:

Manage a team responsible for the delivery of Release and Deployment services.  Provide technical expertise, advice and leadership and contributes to strategic and operational activities related to enterprise and non-enterprise Release Planning and Deployment activities for both ITC Initiatives and corporate projects.

Develop and maintain communication linkages and relationships internally with WSIB Business Units, Internal ITC Business and Procurement Services and externally, as required, to ensure successful delivery of Release and Deployments services.

Major Responsibilities:

Plan, manage and control the activities of section which includes annual planning of projects and priorities, identifying resource requirements, allocating work, recruiting, establishing performance objectives, conducting performance reviews, and providing guidance and feedback to staff.  This includes:

• Providing technical expertise and direction to staff when required
• Identifying and addressing blockers, inefficiencies and other issues to effective service delivery
• Participating as a member of the Branch’s management team in the development of branch goals and objectives in support of the divisional and corporate goals and objectives
• Develop and administer section operating budget, authorize expenditures and report on variances from approved plan.  Recommend expenditures outside budget for approval
• Ensuring the team is effectively and efficiently staffed by identifying resource requirements, recruiting, training and orienting new employees
• Managing individual staff performance through effective coaching and constructive feedback
• Conducting regular performance appraisals, identifying skill gaps and ensuring appropriate training is provided when required
• Ensuring staff relations are conducted in accordance with internal human resources policies and practices, collective agreement and appropriate employment legislation.

Oversee Deployment Automation:

• Provide guidance to technical leads to develop and enhance deployment process and tools. Documenting and showcasing the new tools and process to management and development staff
• Provide guidance to technical lead to integrate Release management tools with SNOW, DEVOPS tools and QA Testing tools
• Oversee the technical leads on implementation of solutions for new applications deployment requirements to either project owners or existing production support teams

Oversee Release Strategy Management:

• Engage with project teams early in the project life cycle to generate Release Management analysis and provide recommendations for Release Strategy
• Preparing estimation, cost, timeline and resource requirements for the successful completion of each Release management request
• Negotiate and solicit project acceptance for proposed release calendar and scope
• Work with Environment, Data ,QA and Infrastructure teams to ensure successful release Strategy for both project and production support
• Assume accountability for the Release Strategy and integration with Environment provisioning and delivery by engaging and coordinating the various code and data deployments

Oversee Release Planning:

• Work with Projects, Production Support and Infrastructure teams to create a yearly release Calendar that aligns all the demands into one view
• Generating monthly release scope and planning by managing weekly meetings across all stakeholders (Project, QA, Environments, Infrastructure teams)
• Manage environment and project retrofit process by overseeing the coordination between all stakeholders (including but not limited to Project, QA ,Environments, Infrastructure teams)
• Drive completion of releases with business and production support. Communicating  on going status to all stakeholders including Production Support, QA, Project team and Production Readiness team

Oversee Release Coordination:

• Enhance current SDLC deployment process by reviewing current process and researching new and improved industry standards
• Participate in the creation and implementation of a strategy with Architecture, WSIB / Vendor development teams and CGI. Producing new and enhanced process and guidelines
• Manage and oversee the build and deployment resolution process

Oversee Release and Change management:

• Work with Change Management to analyse all requested changes and determine the impact to prod and non-prod environments
• Prepare release management dashboards and report status of release package
• Implement metrics associated with packages

1) Education requirements:

• Undergraduate Degree in a STEM (Science, Technology, Engineering and Mathematics) related discipline or equivalent education and experience
• ITILv4 certification designation(with a focus on Release designation)

2) Experience:

• 8+ years of Enterprise Applications delivery and leadership experience in Release and Deployment
• 7+ years managing Release & Deployment teams in a complex, integrated environment
• 5+ years Project Management/Delivery

Our commitment to equity, diversity and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

We value and celebrate diversity and are committed to creating inclusive experiences for both our employees and prospective employees. We invite all interested individuals to apply. If you require accommodations in order to apply to this position please contact talentacquisitioncentre@wsib.on.ca.  If you are invited to participate in the interview or assessment process, you can advise our Recruiter of your accommodation needs at that time.  

Please visit our EDI Vision to learn more about what actions WSIB are taking to advance our commitment to equity, diversity and inclusion and to support all employees participating and contributing to their full potential

Disclosing conflicts of interest

As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at talentacquisitioncentre@wsib.on.ca.

Privacy information

We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office at privacy_office@wsib.on.ca. The Privacy Office cannot provide information about the status of your application.

As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.

To apply for this position, please submit your application by the closing date.