IT OPERATIONS ANALYST IV

Company Overview

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Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD
We can’t afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD’s technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

Job Description

The Operations Analyst – Production and Systems Support is part of the Enterprise Information Management team. Reporting to the Manager, Production and Systems Support, this role is responsible for providing production & system support and data infrastructure management for the Akora team. This position must work proactively and effectively with other technology & business partners to provide support and expertise in Data management, infrastructure support, and Big Data / Hadoop Initiatives.

Requirements

• Provide ongoing system management & support to TD’s Big Data – Hadoop clusters
• Effective analysis of environmental incidents and problems, engaging appropriate teams and/or vendors to drive resolution
• Continuously assess for improvements to support growth/change on the platforms
• Participate in the preparation of improvement deployment plans and operational support procedures.
• Ensure high quality work and maintenance of standards within own area of responsibility
• Contribute to the ongoing development of the team by sharing information, knowledge, expertise and lessons learned on a regular basis.
• Provide on-going communications on project status and systems restrictions.
• Ensure that Audit and TRMIS policies and procedures are respected.
• Some after-hours and weekend support may be required.

Preferred Skills:

• Post-secondary degree: Computer Science, Engineering or similar degree preferred
• A minimum of 1 to 2 years of financial institution and / or credit card experience.
• A minimum of 3 to 5 years of experience in Information Management and Data Warehousing.
• Tangible experience with information technology; data and systems management; expert knowledge/experience with Unix/Linux; fundamental knowledge/experience with Hadoop administration and utilities and virtual environments;
• Familiarity with AWS or MS Azure
• Basic knowledge of Hadoop architecture
• Good working knowledge of Linux/Shell scripting
• Hands on experience using Jenkins
• Familiar with Hadoop development tools & utilities (Pig, Hive, Java, Sqoop, Flume, etc.) and CDH.
• Experience in various Tools and services: Podium , Talend, Jenkins, Oozie, hive
• Troubleshooting skills
• Hands on experience using Jenkins
• Experience in working with Cloudera manager
• Hands on experience of using Hadoop file system commands
• Good Understanding of Data Ingestion and Extraction ,should have experience on any of the ETL tools
• Working knowledge of JIRA
• Excellent communication skills (written/verbal)
• Excellent time management skills

Additional Information

• Demonstrated history of being a self-motivated, energetic, results-driven, and executing with excellence
• Strong analytical and problem solving skills; uses strong communication skills to communicate complex issues in easily understandable terms.
• Strong verbal, written, presentation & communication skills.
• Demonstrated ability to manage and deliver on multiple tasks on time.
• Working knowledge of Change Management protocols and TD Incident and Problem system (SDM) is an asset.
• Comprehensive knowledge and experience with system support and managing data solutions.
• Proactive, organized, excellent analytical and problem solving skills.
• Work well independently as well as within a team.
• Experience with orchestration workflows and high-level configuration management concepts and implementations and automation tools such as Puppet or Saltstack is an asset.
• Ability to use a scripting language such as Python or Perl is an asset.
• Understanding of networking, firewalls and load balancing would be an asset
• Knowledge on Talend deployment and job scheduling would be an asset
• Good knowledge of PDLC and Quality Assurance/Testing would be an asset.

Hours

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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