Service Administrative Intern

JOB DESCRIPTION You will provide administrative assistance to various teams within the Service department. The ability to provide articulate written and verbal communication is a must. This position will serve as growth opportunity to learn about Trojan products and support processes, with the goal of standardizing and improving standard work documents. This is a shared resource between Trojan’s Service support teams, providing assistance to the technical assistance center and service operations teams.

Accountabilities

• Process Documentation & Technical Writing
• Work with technical team to document standard work processes and develop continuous improvement opportunities
• Provide articulate instructions/guidelines for troubleshooting equipment issues.
• Extensive use of OneNote to build upon existing database of product knowledge and troubleshooting aids
• Update currently existing rough draft troubleshooting aids and rewrite using standard templates and formatting with guidance from senior team member as needed
• Update standard commissioning documents used to ensure proper installation and commissioning of new UV systems.

Continuous Improvement

• Identify and escalate continuous improvement initiatives
• Assist team members with management of working space and 5S/cleanup activities in lab
• Assist with mechanical assembly of equipment simulators and test stands

Customer Relationship

• Collaborate with Parts Sales, Service Operations, Field Service, and other related departments
• Potential for travel to customer sites as part of skill development/learning process

Critical Competencies

• Strong team acumen and ability to work collaboratively in a cross functional environment
• Attention to detail and tactical execution
• Ability to communicate effectively with multiple stakeholders in a global environment
• Self-motivated and able to manage concurrent, conflicting priorities
• Demonstrates the ability to manage unstructured, complex tasks

Qualifications:

• Excellent customer service and communication skills across multiple functions
• Familiarity with electrical, electronic, hydraulic and mechanical principles
• Familiarity with water treatment processes considered an asset
• Strong hands-on, technical skills and problem solving skills a must
• Independent learner, innovative with a drive for continuous improvement
• Organization and project management skills, effectively manages multiple priorities

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.