| Position Type: | Full-time |
| Location: | London, ON |
| Date Posted: | Jan 15, 2025 |
Job Description
Junior IT Support Technician
Job Type: Full-time, Permanent
Salary: $20.00-$25.00 per hour
Language: English (required)
Overview
We are seeking a Junior IT Support Technician to join our team. The successful candidate will play a key role in maintaining our computing environment. This includes providing onsite, remote, and software system support, identifying system improvements, installing and configuring systems, monitoring system performance, and actioning issues with professionalism and punctuality.
Key Responsibilities:
- Provide professional and courteous customer support
- Take phone calls and document tickets in our management software
- Connect to client systems remotely and troubleshoot Windows 10/11 issues
- Perform virus scanning and remediation
- Troubleshoot email, network, and internet issues
- Provide on-site and remote support for Keystone clients
Qualifications and Skills:
- At least 1 year of customer support experience
- Experience with Microsoft, network-vendor licensing, and software acquisition
- Experience with Windows Server 2008-2019 and related Enterprise applications (Exchange, anti-spam, anti-virus, etc.)
- Hands-on experience with network security devices, protocols configuration, and support (firewalls, managed switches, routers, VPN, VLAN, Virtual Servers, etc.)
- Hands-on experience with fundamental network protocols (DHCP, DNS, TCP/IP, LAN and WAN design, etc.)
- Hands-on experience with server peripheral hardware (UPS, backup drives, KVM/vKVM, etc.)
- Experience with Cloud solutions like Office 365; Monitoring platforms like N-Able is an asset
- Experience troubleshooting networks is an asset
- Casual dress
- On-site parking
- Paid time off
- Bonus Pay
- Overtime Pay
Schedule:
- 8-hour shift (8:30 – 4:30)
- Monday to Friday
- Rotating On-call Schedule
- Overtime
Education:
- Information Technology: 2 years (Preferred)
License:
- G (Preferred)
Keystone is an equal opportunity employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
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