Temporary Operations Service Representative

About the job

We have a vacancy for a Temporary Operations Service Representative for a 6–12 month term. Reporting to the Operations Support Supervisor, or designate, this role provides administrative and customer-service support to customers, contractors, developers, and the Engineering and Operations departments in support of the day-to-day construction, operations, and maintenance of the distribution system.

What You Will Do

• Provide operational customer service via telephone and email. Receive inbound and make outbound calls from/to agencies, contractors, customers, developers and London Hydro employees. Receive and dispatch trouble calls to London Hydro operations crews. Assist developers with the use of Builders’ Portal to process servicing requests.
• Provide administrative and customer-service support to the Systems Operating Centre.
• Provide excellent written and verbal communications when interacting with internal and external parties.
• Perform data processing and administrative duties in support of efficient business operations (including, but not limited to, billable charge numbers, City of London addressing, ESA Authorization validation, locates, move in / move outs, PAW permits, and water installations, etc.).
• Process, prepare correspondence and ensure paper and electronic records management of claims, easements, liaisons, joint use documents, etc.
• Perform records management duties (data entry, scanning, filing, reporting) and prepare reports using a variety of manual and computerized databases (including but not limited to ESA Report, OEB Report, Secondary Cable Faults Report, etc.) for review by the Supervisor.
• Monitor, order and restock office supplies for Engineering & Operations departments.

What You Will Bring

• Effective interpersonal, organizational, and time management skills, and strong written and oral communications.
• Strong attention to detail.
• Intermediate working knowledge of Google Suite software programs.

Why Join Our Team

London Hydro has been recognized by Canada’s Top 100 Employers as one of the 2025 Southwestern Ontario’s Top Employers. This recognition is a testament to our unwavering commitment to excellence and our dedication to fostering an environment where every team member can thrive.

• Competitive Hourly Salary $28.35
• Recognition & Social Programs
• Wellness and Employee & Family Assistance Program
• On-site Cafeteria & Free Fitness Centre
• Positive, Collaborative and Safety-Focus Culture

Want to learn more about what makes London Hydro a great place to work? Watch our short video https://youtu.be/Pxw0_ZRnSKg, check our Strategic Plan 2025-2030 or visit our website at www.londonhydro.com.

Background Checks and Other Information

The successful candidate will be required to complete a Criminal Record check prior to the commencement of employment.

While we appreciate all applications received, only those invited for an interview will be acknowledged. In accordance with Canadian immigration requirements, this advertisement is directed to applicants who are authorized to work in Canada.

London Hydro is committed to fostering a corporate culture and climate that values and supports a diverse, equitable and inclusive organization. London Hydro is an equal-opportunity employer. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.

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