Support Analyst - Clinical- OneChart Clinical Documentation

Posting Period

Open:            March 26, 2025

Deadline:      April 8, 2025

Non-Union

Department Name

OneChart Clinical Documentation

The Support Analyst plays a crucial role in ensuring the efficient operation of our essential software applications, working closely under the guidance of their Systems Analyst. As the primary point of contact for end-users, the support promptly addresses issues, conducts workflow analyses, and investigates solutions, escalating to the Systems Analysts as needed. With experience, the support analyst may take on responsibilities for smaller projects and represent their application in larger, more complex initiatives as directed by the team lead. Their expertise and dedication contribute significantly to the reliability and effectiveness of our healthcare systems. The Clinical Documentation team is responsible for the design, build, and integrity of documentation components within our Electronic Health Record (OneChart). This team is primarily responsible for Nursing, Provider, and Health Discipline documentation, including PowerForms, Dynamic Documentation, and clinical flowsheets. 

What we offer:

• Rate of Pay: $34.99 per hour to $43.74 per hour
• Status: Regular full-time
• Hours of Work: 37.5 hours per week
• Pension Plan (HOOPP)
• Career development and training opportunities
• Employee Wellness Initiatives

Qualifications

• Two (2) year Community College Diploma in Clinical focus designation (e.g. Pharmacy, Nursing, Radiology, Laboratory, Medical Office Administration) or focus relevant to the supported application or equivalent experience as acceptable by hospital
• University degree preferred
• One (1) to Three (3) years of recent and related worked experience in Information Technology or a Business Support Services Field
• Registration/licensing, where regulatory body exists
• Recent and relevant experience with OneChart Cerner Millennium applications
• Experience with established applicable clinical processes, nomenclature and hospital environment
• Experience in project management or systems support
• Demonstrated experience developing and implementing process re-design
• Demonstrated strong skills in process-centric thinking
• Demonstrated ability to assimilate a large quantity of diverse information and apply analytical skills to identify, understand and problem solve in a technology-based environment
• Knowledge of and ability to use, troubleshoot and test a variety of software applications (Microsoft Office Suite, electronic health applications) as relevant to the role
• Advanced ability to interact with others with diplomacy, tact and professionalism
• Advanced ability to maintain composure under pressure
• Advanced commitment to customer service
• Demonstrated organizational skills, writing, listening, and communication skills
• Demonstrated experience with established clinical processes, nomenclature, and the hospital environment
• Demonstrated knowledge of and commitment to the principles of patient and family centered care
• Demonstrated knowledge of and commitment to patient and staff safety
• Demonstrated practice and commitment to LHSC's vision, purpose and values
• Demonstrated ability to attend work on a regular basis

Teaching, Learning and Research

London Health Sciences Centre is proudly one of Canada's largest acute-care teaching and research hospitals. LHSC has an unwavering commitment to lifelong learning, with education agreements in collaboration with over 55 schools, hospitals, and community agencies from across Ontario, Canada and internationally; among our many education partners, our three regional partners are Western University, Fanshawe College, and Thames Valley District School Board. LHSC provides students with a place where they can learn and discover knowledge and skills to take them forward in their careers as health care professionals. Approximately 2,900 Nursing, Allied Health and other students ranging from secondary school to university graduate level programs receive training at LHSC every year. As an employee of LHSC, you will be expected to engage in role-related teaching, professional development, and research activities in addition to standard position duties and responsibilities.

If interested in this role, please apply with a resume that outlines all current and previous experience relevant to the position.

We are committed to providing a safe, healthy and inclusive work environment that inspires respect.  LHSC is committed to employment equity and diversity in the workplace and welcomes applications from equity-denied groups including Indigenous people, racialized people, women, persons with disabilities, and 2SLGBTQIA+ persons. LHSC is also committed to ensuring an accessible and inclusive recruitment process.  

Upon individual request, we will endeavor to remove any barrier to the hiring process to reasonably accommodate candidates, including those with disabilities, while maintaining a fair, consistent and equitable recruitment approach.  

Should any applicant require accommodation through the application, interview or selection processes, please contact Recruitment Services at 519-685-8500, extension #34321 or recruitment@lhsc.on.ca.

Immunization Requirements

Before beginning employment at LHSC, all new hires must provide documentation related to LHSC's Health Review requirements. For more information and a detailed list of requirements, please visit Health Review Requirements LHSC. 

Work Permit

Please be advised, if you are seeking employment on a temporary work or study permit, we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. As per the Government of Canada, LHSC is considered a hospital/healthcare organization, even if an employee is functioning in a non-patient facing role. Individuals on a work or study permit seeking employment in this sector may be required to complete additional steps in the process, including but not limited to a medical exam, which may also apply to employees looking to renew their work permits. It is the employee's accountability to ensure they are adhering to their specific work permit restrictions, and we encourage all candidates and LHSC employees to be proactive and review restrictions as soon as possible as it could be a lengthy process.