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This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Location: | London, ON |
| Date Posted: | Dec 01, 2023 |
Job Description
CX Market Research Analyst
Be where the voice of the consumer meets the value of the brand. At J.D. Power, you’ll be at the heart of commerce, working for a worldwide leader whose intelligence and insights are shaping the way people sell, and the way people buy.
Title: Market Research Analyst - P1
Location: Remote, Canada (MUST be located in ON, BC, AB, MB, SK, NB, NL, NS, PE, or YT; candidates outside Canada and these provinces will not be considered).
Reports to: Research Manager, CX Solutions
The Role: The Market Research Analyst will collaborate with team members, internal departments, and clients to ensure Customer Experience (CX) market research programs are built to specification while meeting our clients’ business objectives. The Market Research Analyst will be working within a fast-paced team environment and will be personally responsible for the data collection and delivery of reports and analysis to our clients. The Market Research Analyst is a quick learner who craves learning new skills and can work under deadline pressures. The Market Research Analyst will have an interest in the CX industry and providing transformative solutions to various industries.
The Impact: At J.D. Power, you'll be working for a worldwide leader of marketing information services, providing an unbiased view of the voice of the customer to businesses and consumers. Each year, J.D. Power interacts with millions of respondents around the world to better understand their opinions, perceptions, and expectations about a variety of products and services -- and our roles are integral to our company’s success.
Responsibilities
- Support the implementation and ongoing managed services for CX programs
- Support the design of questionnaire, sample programming, and data processing specifications
- Develop reports and client presentations
- Deliver customized analysis and respond to client requests in a timely manner
- Support the planning and execution of client meetings on a regular basis
- Support financial management activities with your assigned projects
- Coordinate multiple project tasks simultaneously with limited supervision
- Validate integrity of data for research projects
- Ensure the accuracy of client deliverables
- Establish professional working relationships within the department and with other departments and clients where appropriate
- Support and promote the company's Code of Business Ethics, Company Values, and Leadership Attributes
- Excellent interpersonal, verbal, and written communications skills
- Demonstrated problem solving, analytical reasoning, and decision-making skills
- Strong attention to detail
- Strong multi-tasking, organizational and time management skills
- Sense of urgency necessary to meet goals, objectives, and deadlines
- Adaptable, resilient, and a proactive self-starter
- Ability to work both independently and as part of a team
- Proven leadership abilities, accountability, and initiative
- Experience with or knowledge of quantitative and qualitative market research and analysis strongly preferred
- Experience with or knowledge of survey research, questionnaire design, analysis planning, fielding/data collection, data interpretation, and reporting strongly preferred
- Analytical and writing skills strongly preferred
- Experience with SPSS and other data analysis tools preferred
- Proficiency in Microsoft Office (PowerPoint, Excel, Word, Outlook)
- BA/BS degree from a four-year college or university preferably in a related major such as marketing research, marketing, business, management, mathematics, sociology
- Candidate MUST be located in ON, BC, AB, MB, SK, NB, NL, NS, PE, or YT; candidates outside Canada and these provinces will not be considered. Eastern, Central, or Mountain time zones preferred
- Leader Led
- Remote First
- Foster Flexibility
- Reward Performance
- Time Off Matters
The Career Opportunity: Growth opportunities are considerable, both within the CX Solutions department as well as across the organization. Career pathways are defined, and given both our growth projections and our desire to promote from within the company, the right associate has numerous avenues to pursue.
The Team / The Business: At J.D. Power, you'll work in a flexible, friendly, collaborative team environment. We understand the value that our associates provide for our clients and for the company, and encourage innovative thinking that addresses the latest industry and technological developments.
Company Mission
J.D. Power is?clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.
Our Values
At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.
Truth Finders - At J.D. Power, we are proud of the unbiased data and findings we provide. As individuals,?each and every?member of our team is dedicated to living this same objectivity and embodying the highest ethical and professional standards – the only ‘favorite’ we have is the truth.
Change Makers - At J.D. Power, we never stand still. We constantly seek better ways – innovating and evolving in everything we do to support our colleagues and our clients alike – and all in service of delivering data and insights that drive meaningful business impact.
Team Driven - At J.D. Power, we are one?team?and we are activated. Regardless of individual role, every member of our team is dedicated to supporting their immediate colleagues and our broader J.D. Power family to deliver on our collective purpose and make us greater than the sum of our parts.?At J.D. Power, these values are more than words.
J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
J.D. Power is an equal-opportunity employer and compliant with AODA/ADA legislation. Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com.
To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
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