Systems Technician

Position Summary:

The Systems Technician provides first level technical support for members of the London Police Service (LPS). Working within a team, Systems Technicians troubleshoot hardware and software issues, are responsible for lifecycle management of IT end user devices and assist LPS members on the usage of hardware and software while maintaining a focus on delivering excellent customer service.

Responsibilities:

• Provide London Police Service (LPS) members with Tier 1 technical support for end user devices (computers, smartphones, desk phones, MDTs, printers, etc.)
• Troubleshoot reported software or hardware issues by gathering all pertinent information, researching common fixes, and attempting to identify a resolution before escalating issue.
• Deploy, maintain, upgrade, repair, and decommission end user computing device hardware and software.
• Set up new devices with required software and security policies.
• Ensure computers in police cruisers are functioning properly.
• Perform initial diagnosis of network connectivity issues.
• Manage inventory details for tracking of equipment and user responsibility.
• Other duties as assigned within the core competencies.

Requirements:

• 2-year post-secondary education in Computer Systems Technology or equivalent.
• 1-2 years’ related experience.
• Strong problem-solving skills and judgement required to make decisions from numerous/broader range of alternatives covered by standards and precedents of a general nature; for producing a wide range of products requiring a high degree of accuracy and close tolerances; and for maintaining highly technical equipment.
• Excellent communication skills for regular contact with LPS members, contractors, and vendors to give, obtain, and/or exchange, and/or discuss technical information or decisions requiring discussion or explanation to ensure full understanding, with tact, self-control, and persuasiveness.

Benefits/Pension:

Medical, Dental, and Vision, Life Insurance, Pension Plan (OMERS), Employee Family Assistance Plan, and on-site Fitness Facilities.

Hours of Duty:

Day Shift; Monday - Friday

Application Process:

Please refer to the “How to Apply” page on our website for application instructions.  We thank all applicants for their interest in the London Police Service; however, only those selected will be contacted.

London Police Service is committed to creating and fostering a diverse and progressive workforce that is representative of the citizens that we serve. It is the LPS policy not to discriminate against any employee or applicant, in accordance with federal and provincial regulations and to base all employment decisions only on valid job requirements.

Applicants requiring accommodation for any stage of the application process, please contact our Human Resources Generalists at hrgeneralist@londonpolice.ca.

The London Police Service is located in southwestern Ontario, Canada. We have over 800 members (officers and civilians) and we proudly serve over 400,000 residents in the City of London. Our mission is to ensure the safety and well-being of London’s communities and our goal is to have a membership that is representative of the diverse London community.


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