IT Client Services Technician (IT Helpdesk) Onsite

Every person is unique, but we all have something in common: the need for safe, clean water. And it’s only by bringing together people with diverse ideas, perspectives, and backgrounds that we can solve the complex water problems of our changing world.

At Trojan Technologies, we believe success for all comes from the contributions of every single one of us. That’s why we foster an environment where every associate has a voice, is valued and respected, and feels safe sharing their thoughts. After all, sharing our different viewpoints and experiences is what enables us to find creative and innovative ways to accomplish our shared goals.

Trojan is proud to be part of a corporation that is bringing water and environmental businesses together under the unified purpose of safeguarding the world’s most vital natural resources. Want to ensure the world has the clean water it needs? Then become part of the team that’s making it happen.

Take a moment to watch our video:  The Power to Make Things Possible  (https://vimeo.com/burnsmarketing/review/823050239/c5d19b300c)

About the Role:

The IT Client Services Technician will provides fast and helpful technical assistance to resolve IT issues for associate’s both onsite in London, Ontario and Guelph, ON as well as remote. This individual will respond to telephone calls, email and personnel requests for technical support and manages and deploys internal end user technologies (e.g., SharePoint).

Responsibilities:

• Serve as first point of contact for WQ associate seeking resolution to technical issues for both onsite and remote associates
• Perform troubleshooting to identify and then correct user requests within SLA
• Setup, configure, maintain and upgrade laptop/desktop/tablet computers and peripherals
• Record user requests, troubleshooting and corrective actions within the WQIT Information Technology Service Management (“ITSM”) tool
• Respond to outages and assist team with problem triage and remediation of network, server and systems issues
• Support wired and wireless implementations / connectivity within the facility

Requirements:

• Technical knowledge of Microsoft operating systems (Windows 10/8/7/XP) required
• 3 years technical support experience preferred
• CompTIA A+ certification or equivalent
• Windows 10 workstation installation and administration
• Knowledge of Anti-Virus software
• Experience with Microsoft 0365 applications
• Knowledge of basic TCP/IP and networking
• Server-based system software knowledge preferred
• SCCM and Active Directory (“AD”) experience
• Strong verbal and written communication skills
• SCCM experience
• Knowledge of CITRIX preferred

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.


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