Customer Success - Team Relations Agent - Internal

At EventConnect, our clients are the focus of our teams every day. As a Team Relations Agent each day, you will contribute to the day-to-day tasks and workflows alongside the Operations & Event Management / Account Management  teams assisting with team connectivity and functions pertaining to events. 

RESPONSIBILITIES

• Uploading team registrations from third-party platforms
• Flagging Account Managers on events with no connectivity and/or no travel teams 
• Assisting teams with blocking and maintaining group room blocks to maximize event growth (outbound communication, block drop, large groups/clubs, etc.)
• Grow a comprehensive understanding of the hotel industry and how our internal procurement team operates 
• Assistance in building partner training resources for CRM Systems, Knowledge Base, Ada etc.
• Oversells Management
• Club & Team Management- including VIP’s 
• Manage Expedia inventory requests & large team requests
• Participation the department Emergency Phone schedule
  
   

QUALIFICATIONS

• A University or College graduate
• Prior experience in a Customer Service or Tech Support role
• General knowledge of the hotel industry, brand standards & hotel contracts
• Prior sales experience
• Friendly, professional and confident nature both on the phone and through email communications
• Ability to work independently as well as a team player
• Ability to multitask and be agile in a fast-paced environment
• Accepts and welcomes new challenges
• Attention to detail is crucial 
• Strong problem-solving skills and ability to collaborate with others
• CRM experience is preferred (Zendesk, Hubspot)

All applicants are welcome!
To apply for the position please submit the following information by end of day Friday December 29, 2023.

1. Identify 10 opportunities, the type of strategy you would suggest and the reason why you have chosen these opportunities.
    
2. List the steps you would take when servicing a VIP. 

1. List any performance, learning and personal objectives you would like to achieve if selected for the position.

Learn more and Apply