Job Expired
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This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Location: | London, ON |
| Date Posted: | Feb 01, 2024 |
Job Description
LBMX is growing again . . .
We are seeking a Product Manager – Pay
LBMX is a dynamic and growing software solutions company with an international perspective, located in London, Ontario. LBMX is the leading business marketplace provider for Buying Groups and Purchasing Co-operatives. With a flourishing customer base throughout North America, the United Kingdom and as far away as New Zealand and Australia, we are sure to offer a breadth of experience that provides the successful candidate with endless opportunities to expand their abilities.
As we continue our growth trajectory, we are seeking a dynamic, passionate, and driven individual to join our team as a Product Manager – Pay.
Come and help us make LBMX a better company and an even better place to work!
Position Description:
LBMX is looking for a Product Manager – Pay to lead the development of the LBMX product team and work to develop customer facing products. LBMX offers solutions to Independent Business Owners, Buying Groups and Suppliers. This allows each entity within the Supply Chain to conduct business via multiple LBMX Products. Suppliers can connect to Buying Groups and Members via LBMX OneConnect and LBMX delivers those documents via our My Marketplace offering. Pay is a module within the Marketplace offering that allows Suppliers, Buying Groups, and Distributors | Members to submit and process payments through the available application. As we evolve this product offering, the Product Manager – Pay will help define and refine the processes for making payments and work to streamline the process for all parties involved.
The Product Manager – Pay will work closely with the Chief Product Officer, the Development Team, their designated Business Owner, as well as other internal staff and customers to help guide the direction of Pay. This is a collaborative role that requires alignment with both internal departments as well as external customers. The Product Manager – Pay will have a direct influence on the product direction based off the feedback received from all sources.
In addition to the above-described duties, the Product Manager – Pay will work with internal departments in regard to training materials and ensuring the implementation team has all relevant information to launch and support products as they are launched or updated.
The successful candidate must possess superior verbal and written communication skills and be committed to providing an exceptional customer experience. The successful candidate will also have strong people and organizational skills, be comfortable as an effective member of a productive team and can manage a full-on work environment by managing the expectations of our customers and matching those to our internal resources.
Responsibilities:
At LBMX, we care about shared prosperity and believe in the power of independent businesses and their buying groups to create sustained economic growth. This belief comes from two decades of providing the world’s only group focused technology and advisory services to help buying groups, purchasing cooperatives and their independent businesses flourish.
We are a leading business marketplace experience provider that helps independent businesses, their buying groups and suppliers buy better and sell more. Our premier solution has transformed billing and ordering, rebate programs management, real-time analytics, e-commerce and product information management across building materials, sporting goods, industrial manufacturing, food equipment, grocery and agricultural industries.
LBMX is a global company with headquarters in London, Ontario and presence across Canada, United States, United Kingdom, Australia and New Zealand.
LBMX is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. LBMX is also committed to providing accommodations throughout the interview and employment process. If you require any accommodations, please let us know and we will work with you to meet your needs.
Learn more and Apply
We are seeking a Product Manager – Pay
LBMX is a dynamic and growing software solutions company with an international perspective, located in London, Ontario. LBMX is the leading business marketplace provider for Buying Groups and Purchasing Co-operatives. With a flourishing customer base throughout North America, the United Kingdom and as far away as New Zealand and Australia, we are sure to offer a breadth of experience that provides the successful candidate with endless opportunities to expand their abilities.
As we continue our growth trajectory, we are seeking a dynamic, passionate, and driven individual to join our team as a Product Manager – Pay.
Come and help us make LBMX a better company and an even better place to work!
Position Description:
LBMX is looking for a Product Manager – Pay to lead the development of the LBMX product team and work to develop customer facing products. LBMX offers solutions to Independent Business Owners, Buying Groups and Suppliers. This allows each entity within the Supply Chain to conduct business via multiple LBMX Products. Suppliers can connect to Buying Groups and Members via LBMX OneConnect and LBMX delivers those documents via our My Marketplace offering. Pay is a module within the Marketplace offering that allows Suppliers, Buying Groups, and Distributors | Members to submit and process payments through the available application. As we evolve this product offering, the Product Manager – Pay will help define and refine the processes for making payments and work to streamline the process for all parties involved.
The Product Manager – Pay will work closely with the Chief Product Officer, the Development Team, their designated Business Owner, as well as other internal staff and customers to help guide the direction of Pay. This is a collaborative role that requires alignment with both internal departments as well as external customers. The Product Manager – Pay will have a direct influence on the product direction based off the feedback received from all sources.
In addition to the above-described duties, the Product Manager – Pay will work with internal departments in regard to training materials and ensuring the implementation team has all relevant information to launch and support products as they are launched or updated.
The successful candidate must possess superior verbal and written communication skills and be committed to providing an exceptional customer experience. The successful candidate will also have strong people and organizational skills, be comfortable as an effective member of a productive team and can manage a full-on work environment by managing the expectations of our customers and matching those to our internal resources.
Responsibilities:
- Help define the product strategy and roadmap for the product in both the legacy products (EFT Payments | Pay) as well as in the new product lines (including private and public Marketplaces and the LBMX Supply Cloud).
- Translate business strategy into product strategy.
- Create Scopes of Work (SOWs) as required. Clearly outline problems, opportunities, and possible solutions. Assist with questions that arise during the Functional Specification Document (FSD) process used by development.
- Provide assistance, support, and guidance to the Marketing, Sales, Support, and Sales Engineering teams as required.
- Act as a project manager for the development cycles for their product(s). Act as a liaison between development, quality assurance, and documentation. Create sprint backlogs and release schedules for their product(s).
- Work with external third parties (including customers, prospects, and vendors) to gather requirements, gain feedback, train users, and assess use cases.
- Brief and train internal staff.
- Perform product demonstrations.
- Translate conceptual customer requirements into functional product requirements in a clear manner that is comprehensible to developers/project team.
- Drive action throughout the organization to get products to market. Plan and implement product launches.
- Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
- Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
- Communicate changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
- Evaluate business processes, anticipate requirements, uncover areas for improvements, and develop and implement solutions.
- Perform user acceptance testing.
- Manage competing resources and priorities.
- Perform all other tasks as assigned.
- 2+ years’ experience in a customer service environment (support, account management, project management or sales)
- 2+ years’ experience as a product manager or product analyst
- Ability to explain products, features and functionality with technical accuracy and simplicity
- Customer Facing Experience
- Strong level of ownership, autonomy, and drive
- Comfortable with calling and speaking with clients
- Post- Secondary Education (college or university)
- Experience Managing Client and Internal Stakeholder expectations
Experience in a SaaS organization - Product Management Certificates or courses
- Competitive salary and benefits including a health spending account and employee assistance program
- Company matched GRSP contributions
- Education subsidies for job related courses
- Maternity/Parental and Compassionate Care Leave Top Up Program
- Flexible work from home option
- Quarterly company wide outings (golf, baseball games, laser tag, tail gating, etc.)
- Birthdays celebrated every month with catered meals
- A healthy work/life balance
- Flexible Summer Hours
At LBMX, we care about shared prosperity and believe in the power of independent businesses and their buying groups to create sustained economic growth. This belief comes from two decades of providing the world’s only group focused technology and advisory services to help buying groups, purchasing cooperatives and their independent businesses flourish.
We are a leading business marketplace experience provider that helps independent businesses, their buying groups and suppliers buy better and sell more. Our premier solution has transformed billing and ordering, rebate programs management, real-time analytics, e-commerce and product information management across building materials, sporting goods, industrial manufacturing, food equipment, grocery and agricultural industries.
LBMX is a global company with headquarters in London, Ontario and presence across Canada, United States, United Kingdom, Australia and New Zealand.
LBMX is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. LBMX is also committed to providing accommodations throughout the interview and employment process. If you require any accommodations, please let us know and we will work with you to meet your needs.
Learn more and Apply