NTS Technical Analyst - Information Technology Services

Posting Period

Open:      March 21, 2024  

Deadline:   April 3, 2024

Non-Union

Department Name

Network & Telecom Services

The NTS Technical Analyst is the subject matter expert responsible for the overall support, integration, and availability of the enterprise networks (data, voice, and wireless) including the planning, design, implementation, 3rd and 4th level support, incident escalation, and network management. The NTS Technical Analyst provides architecture recommendations for network devices and utilizes LHSC’s project management principles to lead and participate in project work related to the supporting infrastructures. This role maintains technical currency and analyzes new technologies to determine those that best meet the organization’s needs.

The Network and Telecom Services (NTS) team is responsible for all components of the core network infrastructures connecting all hospital sites within London, including affiliated medical centres and clinics, HMMS, data centres, and a regional hub for the Thames Valley hospitals. The network provides resources for patient care, voice telecommunications, wireless connectivity, business systems, departmental systems, and building control.

What we offer:

• Rate of Pay:  $39.92 per hour to $49.89 per hour
• Hours of Work: 37.5 hours per week
• Health & Dental Benefits
• Pension Plan (HOOPP)
• Career development and training opportunities
• Employee Wellness Initiatives

If interested in this role, please apply with a resume that outlines all current and previous experience relevant to the position. 

Qualifications

Ideal qualifications:

• Successful completion of a two (2) year college diploma in Computer Systems, Network Administration or Cybersecurity or equivalent work experience 
• Minimum four (4) years recent, related experience
• Cisco Certified Network Associate (CCNA) preferred
• Cisco Certified Voice Professional (CCVP), Cisco Certified Wireless Professional (CCWP), or Cisco Certified Network Professional (CCNP) preferred
• Advanced problem resolution and troubleshooting skills and aptitude
• Advanced technical analytical skills and computer skills
• Proficient project leadership skills
• Excellent written and verbal communication skills
• Demonstrated ability in planning, designing and research development
• Proficient in Microsoft Office Suite
• Ability to provide on-call support in a 24x7x365 environment
• Demonstrated ability to attend work on a regular basis
• Demonstrated practice and commitment to the principles of patient and family centered care
• Demonstrated practice and commitment to patient and staff safety at LHSC
• Demonstrated practice and commitment to LHSC’s vision, purpose and values

Immunization Requirements

Before beginning employment at LHSC, all new hires will be required to: 

• Provide vaccination records or proof of immunity against measles, mumps, rubella and varicella (chicken pox), Hepatitis B, Tetanus/ Diphtheria/Polio; Meningitis; 
• Provide documentation of the Tuberculosis skin testing (two step); 
• Provide proof of Health Canada-approved COVID-19 vaccination reflective of Ontario Health’s current definition of being fully vaccinated 
• For more information visit https://www.lhsc.on.ca/careers/health-review-requirements

LHSC is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the Hospital, inclusive of our Staff and Patient experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on location, as required.

We are committed to providing a safe, healthy and inclusive work environment that inspires respect.  LHSC is committed to employment equity and diversity in the workplace and welcomes applications from equity-denied groups including Indigenous people, racialized people, women, persons with disabilities, and 2SLGBTQIA+ persons. LHSC is also committed to ensuring an accessible and inclusive recruitment process.  Upon individual request, we will endeavor to remove any barrier to the hiring process to reasonably accommodate candidates, including those with disabilities, while maintaining a fair, consistent and equitable recruitment approach.  Should any applicant require accommodation through the application, interview or selection processes, please contact Recruitment Services at 519-685-8500, extension #34321 or recruitment@lhsc.on.ca .

Please be advised, if you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. As per the Government of Canada, LHSC is considered a hospital/healthcare organization, even if an employee is functioning in a non-patient facing role. Individuals on a work or study permit seeking employment in this sector may be required to complete additional steps in the process, including but not limited to a medical exam, which may also apply to employees looking to renew their work permits. It is the employee’s accountability to ensure they are adhering to their specific work permit restrictions, and we encourage all candidates and LHSC employees to be proactive and review restrictions as soon as possible as it could be a lengthy process. 

As part of the selection process applicants may be required to complete an examination or test. Please be advised that a reference check may be conducted as part of the selection process.

Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 6 months.