Solutions Manager

About the job

Trackunit is in search of a highly motivated and customer-focused Solutions Manager to be the key technical contact for assigned North American customer programs. You will play a key role in influencing the digital transformation of our customers’ businesses with Trackunit’s leading IoT products and services. If you have demonstrated the ability to build strong, trustworthy relationships with customers, have a passion for technology, and seek a dynamic environment in which to put your talents to the test, this is the role for you.

Coming Together To Connect Construction

We’re committed to construction - one of the largest industries in the world. Over the past two decades, Trackunit has been pioneering technological progress within construction. Today, we are not only a leading IoT provider but a thought leader, supporting and driving the agenda for an entire industry on a global scale.

We believe in taking a people approach in everything we do. Being human-centric is not restricted to our products – it’s a way of life at Trackunit. We’re proud to be a truly global team. Our colleagues get together in hubs spread across the globe, but we embrace the idea of working remotely and in environments that inspire you. Everything we do, we do it to eliminate downtime and build the most useful industry for the world.

The question is: Are you in?

Primary responsibilities:

• Provide subject matter expertise and technical consultation for evolving program requirements.
• Support initial customer on-boarding & implementation.
• Direct customer conversations to align with “in the box” configurable solutions for evolving products & services.
• Support Customer Success Manager by providing more complex technical product training to customer.
• Help support escalated cases for customers.
• Occasional travel to customer sites for Engineering and/or deployment support, or to international Trackunit hubs.
• Promote a positive customer experience by building strong customer relationships with technical resource counterparts.
• Ensure robust and complete requirements gathering, with a solid comprehension of the business value.
• Validate and evolve the success criteria.
• Demonstrate technical project leadership throughout the development and testing phases.
• Deliver outstanding cross-functional support and collaboration throughout the organization.
• Demonstrate leadership in support of strategic objectives initiatives.
• Bring energy, passion and a drive to win, every day.

Who are you ideally?

We are looking for candidates with:

• Education in Software Development, SaaS, Engineering Technology, Information Technology, Telecommunications or related experience.
• Experience in Project Management or Program Management/Customer Success Management; PMP is an asset
• Strong leadership with the ability to be persuasive, innovative and act with a sense of urgency.
• Excellent interpersonal and communication skills with the ability to inspire, lead and support cross-functional teams.
• Ability to read and understand technical documents.
• A familiarity with PLCs and industrial communications protocols, or an aptitude to learn.
• Some hands-on experience with construction-related equipment and controllers.
• Travel of up to 10% may be required; primarily within North America.

Don't meet every single requirement? No worries - this is what we're looking for in an ideal situation. If you're interested in this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply.

What’s in it for you?

• A place in an agile growth SaaS business, with possibilities to grow internally in the company. We are moving fast, so fasten your seat belt and prepare to be adaptable. Back in 2020 we were 150 employees at Trackunit.
• Great development opportunities through i.e. training, coaching, and mindfulness. We facilitate it through Impact Conversations, where we 1. together shape a learning path every quarter and 2. touch upon your impact on our triple focus; impacting yourself, impacting relations and impacting the organisation/strategy.
• International environment with regular check-ins and social events across teams, departments and borders.
• Flexibility and hybrid working is not just a cliché to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure your routines in order to balance everything in your life.
• We are on the journey towards eliminating downtime, all together – and all our colleagues that are a part of Trackunit are acknowledged and are a huge part of reaching our goals. Because of that, we offer you to be part of our long-term incentive program at Trackunit.

Our hiring process

• Virtual meet and greet with our People Business Partner and the Hiring Manager
• Assignment-specific interview. We want you to get an insight into some of the work tasks related to the role, so you will be given a case to prepare after the initial screening interview. You will present the case to colleagues from across Trackunit.
• Personality-based interview. You will be asked to fill out an online personality assessment using the Hogan assessment process prior to the interview. There are no correct answers and we are not trying to categorize you - the aim is a dialogue about the results and Trackunit’s culture.
• If needed, throughout the process we will obtain references from former employers, if you have not provided these yourself.
• We host an Offer presentation and walk-through for successful candidates. We’re lucky to have you!

A scale-up with a start-up mentality

We perform at our best in an agile and autonomous environment where we influence our own development and technological development. We embrace the idea of working remotely and in the environments that optimizes your work in the best way. In many ways Trackunit act as a startup company with short communication lines and plenty of room for the employees to influence their job and responsibilities. You’ll be working in a rapidly growing international company with a culture reflecting the fun, informal, and innovative approach towards all of us being people.

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