Senior Analyst Group Electronic Enrolment

Permanent Full Time 

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Role Description

If you are highly motivated and eager to work in a fast-paced environment that is technically oriented, here is a position for you!

You will be responsible for communicating and negotiating file formats with Canada Life's largest clients and setting up and maintaining the automated enrollment processes for Group Insurance plans where enrolment data is electronically maintained. The set-up process is highly technical in nature. It includes and frequently involves finding new ways to set up unique procedures to meet customer needs.

The incumbent requires extensive technical knowledge of several separate and some unique electronic enrollment systems – Ab Initio, Front End Transformation (FET) ACESS and Client Import - as well as the systems that these programs load to – Enrolment Administration System (EAS), Claims Adjudication System (BEN) Pay Direct Drug System (PDD), HealthCare Spending Account System (HCSA)  and Health Solutions Plus System (HSP),My Canada Life @ work and Member Serve Service Enrolment (MSSE).

Accountabilities:

• Setup Electronic Enrollment Processes for New Groups, Conversions  and Amendments
  • Determine business requirements and clearly document for Group Technology Developers to handle coding
  • Discuss requirements and negotiate file format with customers
  • Analyze test data and communicate results to customers
  • Using Syncsort, write programs to automate any manual data manipulation required
  • Document and review instructions and procedures with Technical Assistants and Enrolment Processors
  • Perform initial load of data and set up procedures to handle subsequent loads
  • Review and address unexpected high volume of errors
  • Clear expected errors resulting from the load
  • Co-ordinate and schedule BEN batch employee moves for policy number changes 
• Handle customer and Group Customer Office requests and inquiries 
  • Investigate and resolve technical issues or problems relating to customer enrollment files and the electronic enrollment upload program
  • On-the-job training will provide required technical knowledge of Client Import/ACESS/EAS/BEN/PAS/PDD/ HSP /HCSA - all internal and primarily main frame systems. 
  • Investigate and resolve enrollment inquiries relating to individual plan participants
  • Create enrollment extract files and statistical reports, sometimes customized, for customers, consultants or underwriting.
• Technical Consulting
  • Assist Enrolment Services with automating manual processes for one-time special uploads 
  • Mentor co-workers on new processes, systems, and client-specific procedures
  • Support systems and business projects in the role of Subject Matter Expert

Qualifications and Competencies:

• Experience in Group Administration specifically Enrolment would be a definite asset
• Experience working in a highly technical business environment
• Strong Verbal and Written Communication skills
• Proven skills and experience with:
  • Multitasking
  • Decision making
  • Analytical Skills
  • Problem Solving
  • Teamwork
  • Managing Change
  • Negotiating

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The base salary for this position is between  $43,800 - $72,900 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves?the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.?

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee?has the opportunity to?reach their potential.?

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life?would like to thank all applicants, however only those who qualify for an interview will be contacted.

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